Automatically Collected Information through Tracking Technologies

When you visit or use the Platforms, we may use cookies, pixels, tags, web beacons, and other tracking technologies to collect information about your browsing and purchasing behavior.

The type of information we may collect include:

• type of browser you use
• access times
• pages viewed
• time spent on pages
• links clicked
• your IP address
• the referring link through which you accessed the Site
• conversion information

Payments

We accept payments through Wise and major credit cards via Stripe, our payment gateway extension. When processing payments, some of your data will be passed to Wise and Stripe, including information required to process or support the payment, such as the purchase total and billing information.

All our prices are in US dollars and we accept the official exchange rate on the day of the transaction.

Please see the Wise Privacy Policy and/or the Stripe Privacy Policy for more details.

Information shared with a payment provider to process payments includes:

• Name
• Email
• Address
• Phone
• City/State/Zip
• Unique payment identifier
• Payment provider identifier

Testimonials & Comments

When visitors leave testimonials on Trust Pilot or other social media, you automatically agree that said testimonials may be published in whole or in part on the Life Calma sites.

The Trust Pilot privacy policy is available here: https://legal.trustpilot.com/for-reviewers/end-user-privacy-terms.

Once your testimonial has been approved, your profile photo will be visible to the public in the context of your testimonial.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Visitor comments may be checked through an automated spam detection service.

HOW WE USE YOUR INFORMATION

We use collected information in a variety of ways, including to:

• provide the products and services you request;
• process transactions and send you related information (i.e., confirmations and receipts);
• respond to your comments, questions and requests and provide customer service;
• communicate with you about products, services, offers, promotions, and provide news and information we think will be of interest to you;
• send you technical notices, updates, security alerts, and support and administrative messages;
• better tailor our Platforms to your interests and needs;
• carry out profiling activities in order to learn more about you; and
• offer you tailored advertising based on your behavior on our Platforms.

We use your personal information for the following purposes:

• To make the Entities easier for you to use by not making you enter your personal information more than once.
• To deliver services that you request or purchase.
• To help you effectively complete your educational requirements.
• To help us create and publish content most relevant to you.
• To alert you of product upgrades, special offers, updated information and other new services provided from Provider.
• To provide feedback in an online survey.
• To participate in promotional offers.
• To request assistance or fill out support requests.

Data Storage

We take all possible measures in partnership with our host to ensure the security of our data. Our host is subject to its own privacy policy, and we cannot be held responsible for any loss of data that may occur outside our immediate control.

Data may, from time to time, be transferred from Life Calma to other storage media, strictly for the purposes of testing and developing Life Calma ‘s business.

Data We Collect and Store

We use cookies when you browse our site.

When you register to access the member area we ask you to provide information such as your name, e-mail address, telephone number and optional account information such as your username and password.

We will use this information for purposes such as:

• sending you account information
• responding to your requests, including refunds and claims
• process payments and prevent fraud
• meet our legal obligations, such as calculating taxes
• improve our service offerings
• send you newsletters, if you choose to receive them.

As a general rule, we retain information about you for as long as we need it for the purposes for which we collect and use it, and we are not legally obliged to continue to retain it. For example, we retain payment information for 10 years for tax and accounting purposes. This includes your name, e-mail address and address.

We also retain any comments or ratings you choose to leave on Trust Pilot or other social media.

COOKIES

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for a year. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

HOW WE SHARE YOUR INFORMATION

Publicly Shared Information

Any information that you voluntarily choose to share in a public area of our Platforms (e.g., by posting a comment to a blog post or leaving a review) will be available to anyone who has access to that content.

Links

Our policy discloses the privacy practices for the Life Calma web site. But Life Calma may provide links to other web sites. When you leave the Life Calma web site, you will be going to sites that are beyond our control.

These other sites may send their own cookies to users, collect data, or solicit personal information. The privacy policies and procedures described here for Life Calma do not apply to any external links.

We encourage you to read the privacy policies of any site you link to from ours, especially if you share any personal information. Be informed. You are the person best qualified to protect your own privacy.

Email communications, newsletter, and related services

Our Sites provide you with the opportunity to receive communications from us or third parties. For example, you can sign up for a free Life Calma email newsletter. You can unsubscribe from this newsletter at any time. You may use the unsubscribe mechanism or link in our marketing emails if you wish to stop receiving marketing emails from us.

Email communications that you send to us via the email links on our Site may be shared with a customer service representative, employee, or agent that is ablest to address your inquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry. Note, that email communications that you send us via the email links on our Site are not automatically encrypted, and it is possible that unencrypted email communications with us may be accessed or viewed by another internet user while in transit to us.

Surveys

We occasionally conduct surveys of visitors to our site. Information from these surveys is used in an aggregated and anonymous form. Information may be shared with third parties with whom we have a commercial relationship. In general, we do not ask for personally identifiable information in surveys; if we do ask for contact information for follow-up, you may decline to provide it. If respondents provide personal information (such as an e-mail address) as part of a survey, it is shared only with those who need to see it to respond to the question or request, or with third parties who provide data management services for our site. These third parties have agreed to keep all survey data confidential.

To Company Employees and Contractors

We may share your personal information within the company with our employees and subcontractors in order to provide you with our services and products.

Members of our team have access to the information you provide to us. For example, administrators and managers may have access to:

• information relating to your purchases of services or products offered by Life Calma, the date of purchase and your member area information.
• customer information, such as your name, e-mail address and other information.

Members of our team have access to this information in order to honor your purchases, process refunds and assist you.

Third-Party Service Providers

We use third-party service providers to collect and process personal information from or about you on our behalf. Examples include data analysis, marketing and advertising services, email and hosting services, customer services and support, hosting customer accounts, processing credit card payments, and collecting customer research or satisfaction surveys. They have access to the personal information needed to perform their functions.

Online Advertising Services

We use third-party advertising services, like Google Analytics and Facebook Advertising, to deliver advertising about our products and services on our Platforms, as well as other websites and applications you use. The ads may be based on information we have collected (as outlined above) and information these advertising providers know about you based on their tracking data. The ads can be based on your recent activity or activity over time and across other sites and services and may be tailored to your interests.

Analytic Services

We use third-party browser and mobile analytics services, like Google Analytics, on the Platforms. These services use tools to help us analyze your use of the Platforms, including information like the third-party website you arrive from, how often you visit, events within the Platforms, usage and performance data, and purchasing behavior. We use this data to improve the Platforms and provide information, products and services that may be of interest to you.

Law Enforcement, Legal Process and Compliance

We may disclose personal information about you (1) if we are required or permitted to do so by applicable law or legal process (such as a court order or subpoena), (2) to law enforcement authorities or other government officials to comply with a legitimate legal request, (3) when we believe disclosure is necessary to prevent physical harm or financial loss, (4) to establish, exercise or defend our legal rights, (5) in connection with an investigation of suspected or actual fraud or illegal activity or (6) otherwise with your consent.

Change of Ownership

We reserve the right to transfer to relevant third-parties any information we have about you in the event of a potential or actual sale or transfer of all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation) or other business combination. In such case, we will require the relevant third parties to provide comparable levels of protection as we provide with respect to the information we share.

HOW WE PROTECT YOUR INFORMATION

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION?

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for ten years after they stop being customers.

In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

OUR POLICY CONCERNING MINORS

We do not knowingly collect information from minors. To use the Life Calma website, you must be the age of legal majority in your place of residence. By using the Life Calma website, you hereby represent that you are at least the age of legal majority in your place of residence. We do not use an application or other mechanism to determine the age of users of the Life Calma website. We will use commercially reasonable efforts to delete information associated with a minor as soon as practicable if we learn that a minor has submitted information to us.

NOTICE TO CALIFORNIA RESIDENTS

Under California Civil Code Section 1798.83, California customers are entitled to request information relating to whether a business has disclosed Personally Identifiable Information to any third parties for the third parties’ direct marketing purposes.

We may share California Personal Information with the following categories of third parties:

• Our service providers;
• Other third parties to protect our legal rights or comply with legal requirements;
• Other third parties as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
• Other third parties involved in a merger, sale, joint venture or other transaction involving a transfer of our business or assets; and
• Other third parties with your prior consent.

Except explained elsewhere in this Privacy Policy, we will not sell or transfer your Personally Identifiable Information with third party companies for their direct marketing purposes without your consent. California customers who wish to request further information about our compliance with this statute or who have questions more generally about our Privacy Policy and our privacy commitments to our customers and Users should not hesitate to contact us.

Users in the European Economic Area (EEA), the United Kingdom, and Switzerland

If you are a resident of the EEA, the United Kingdom, or Switzerland, the following information applies with respect to personal data collected through your use of Life Calma Site.

Purposes of processing and legal basis for processing: As explained above, we process personal data in various ways depending upon your use of the services. We process personal data on the following legal bases: (1) with your consent; (2) as necessary to provide the services; (3) to comply with our legal obligations; and (4) as necessary for our legitimate interests in providing the services where those interests do not override your fundamental rights and freedoms related to data privacy.

Transfers: The personal data we collect may be transferred to, stored and processed in any other country in which we, our affiliates or our subcontractors have facilities. We will ensure that transfers of personal data to a country or international organization outside the EEA, the UK or Switzerland are subject to appropriate safeguards.

Your rights: You have the rights set out in Chapter III of the EU General Data Protection Regulation, the UK General Data Protection Regulation and the Data Protection Act 2018, or Section 2 of the Swiss Federal Data Protection Act in relation to the processing of your personal data, which includes the right to access and rectify and request erasure of the following data.

CONTACTING US

If you need to contact us regarding Life Calma website, it’s content or statements declared in this privacy policy, please use the ‘Contact Us’ email form available from our website top bar.